Customer Support Representatives

Riverslane Construction Ltd is a civil engineering and construction company based in Manchester. We have continually grown since first being established over a decade ago and provided a vast range of civil engineering and general construction services to our clients. Our clients includes utility companies, and many other commercial and private customers. We’ve built up an excellent reputation as a company that can provide a quick, dependable, and quality service. People are our greatest strength. We believe that by creating a working environment for all our employees that ensures their health and safety is paramount and encouraging the development of staff through education and training. We also employ a wide range of people from different backgrounds, we pride ourselves on being an equal opportunities employer that have achieved in investing in people from different background and Nationality. We are currently recruiting for a Customer Support Representatives responsible for ensuring that first-class service standards are delivered at all times and that our customers are dealt with efficiently and professionally with courtesy, quality and accuracy of content, speed and pro-active customer communication. The Role & Responsibilities: Liasing with engineers and customers to book convenient appointment dates Creation of customer accounts and issuing of customer user ids and passwords on multiple systems Establish and maintain relationships with new and existing customers via telephone and email Prioritise, plan and manage your work load when faced with multiple tasks Courtesy calls Updating and maintaining account information on multiple systems Raising invoices and purchase orders Skills Knowledge & Experience Required: Have a good understanding of customer service Experience in Microsoft Office and web browsers Good listening / communications skills Be able to work under pressure Team worker Have a positive attitude Organised and have ability to prioritise own workload Pay attention to detail Work diligently when maintaining customer records and ensure that all queries are resolved in a satisfactory manner